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© 1992 Faculty of Public Health Medicine of the Royal Colleges of Physicians of the United Kingdom

research-article

Consultants' views of a District's services


Pamela Gooder, Senior Registrar in Public Health Medicine
Mark Charny, Director of Public Health

Department of Public Health Medicine Bath District Health Authority, Newbridge Hill, Bath BA1 3QE


Address correspondence to Dr P. Gooder

A postal questionnaire survey of consultants in the Bath Health District was conducted to establish a means for individual consultants to express their views about the provision of health services in the district so that by working together a new relationship between the District Health Authority (DHA) as purchaser and the clinicians as providers of services could commence. A response rate of 84 per cent was achieved. The survey sought views on clinical and management issues to be used in the development of service agreements (contracts) and views on topics identified by general practitioners (G Ps) as areas in need of improvement. Detail is given of results relating to out-patient services, issues of communication and the continuing role of community hospitals. Most consultants sanctioned the appropriateness of referrals by GPs to out-patient services but they identified some out-patient referrals as inappropriate. This justifies a further review of the out-patient services to be purchased by the DHA. Consultants were in agreement that there was scope for review of out-patient follow-ups. They agreed with GPs that discharge summaries could be provided within 24 hours of patient discharge to improve communication with GPs and that consultants should be available by pager to be contacted by GPs, but disagreed with GPs about the feasibility of giving patients on waiting lists a firm admission date at the time of going on the waiting lists. The majority of consultants were in favour of continuing support for community hospitals. They identified overall social value of community hospitals and greater clinical value of out-patient services than in-patient services in community hospitals. The use of a postal questionnaire survey obtained a high response and is therefore a useful method of obtaining consultants' views. The DHA intends to survey consultants' views regularly.


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